Salesforce Solution Architect

Position Overview:
We are seeking a dynamic and experienced Salesforce Solution Architect with specialized expertise in Agentforce and the Salesforce core platform to join our team. In this role, you will lead the design, development, and deployment of innovative Salesforce solutions to enhance customer experiences and streamline business processes. Your strategic vision and technical expertise will play a critical role in driving our Salesforce initiatives to success.


Key Responsibilities:

  1. Solution Design and Architecture:

    • Develop and document comprehensive Salesforce solutions, integrating Agentforce and core platform capabilities to meet business objectives.

    • Ensure scalability, reliability, and security of Salesforce implementations.

    • Create architecture diagrams, data models, and technical specifications.

  2. Salesforce Core Platform Expertise:

    • Design and implement solutions leveraging key Salesforce platform features such as Sales Cloud, Service Cloud, and Experience Cloud.

    • Ensure seamless integration and configuration of Salesforce products to address business needs.

    • Optimize and customize Salesforce functionality to enhance performance and usability.

  3. Agentforce Implementation:

    • Lead the customization and optimization of Agentforce to enhance agent productivity and service delivery.

    • Configure and integrate Agentforce features, ensuring seamless functionality with other Salesforce components.

  4. Stakeholder Collaboration:

    • Work closely with business leaders, business teams, and technical teams to align Salesforce solutions with organizational goals.

    • Conduct workshops and training sessions to solicit requirements, communicate architectural designs and best practices.

  5. Technical Leadership:

    • Provide guidance to development teams, ensuring adherence to best practices and coding standards.

    • Perform code reviews and troubleshoot complex technical issues.

  6. Project Management:

    • Oversee project timelines, deliverables, and budgets related to Salesforce initiatives.

    • Ensure timely delivery of high-quality solutions.


Required Skills and Experience

  • Education: Bachelor’s degree in Computer Science, Information Systems, or a related field preferred

  • Experience:

    • 5+ years of experience in Salesforce architecture and development.

    • Proven expertise in Agentforce and the Salesforce core platform, with a strong track record of successful implementations.

  • Technical Skills:

    • Proficiency in Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.).

    • Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.

    • Familiarity with data modeling, integration patterns, and security best practices.

  • Certifications:

    • Salesforce Certified Application Architect or System Architect (mandatory).

    • Salesforce Certified Technical Architect (preferred).

    • Additional Salesforce certifications are a plus.

  • Soft Skills:

    • Excellent problem-solving and analytical skills.

    • Strong communication and presentation abilities.

What We Offer:

  • Competitive compensation package and benefits.

  • Opportunity to work on impactful projects that drive business transformation.

  • A supportive and innovative work environment that values collaboration and results.

  • Opportunity to work on impactful projects that drive business transformation.